Your privacy matters to us. We use cookies to improve your user experience on our website by analysing statistics on collected data.
Touchdown offers an email marketing solution which is completely integrated in Microsoft Dynamics 365.
Touchdown attaches great importance to the protection of your personal data.
This charter applies to all services offered by Touchdown (“We”) including the business relationship with partners. For any product or service offered by Touchdown, additional rules may apply.
This charter can be modified at any time to meet legal, regulatory and technical changes.
With this document, we wish to inform our customers and prospects (“You”) or partners of the means implemented and the purposes pursued in relation to the collection of personal data when we act as the controller, in accordance with the regulations in force. This applies in particular to when We process the contact details of a person in your company, when You contact us for support or assistance, when You browse our Websites, or when You use our forms to contact us.
When we process personal data for your account and under your instructions, we act as a processor. This is particularly the case when we are processing your campaign recipient databases. This relationship is governed by an agreement, available on our website, supplementing the general terms and conditions, in compliance with GDPR Article 28.3.
For the purpose of this document, the following terms are defined as:
Personal data
Personal data, or data of personal nature, is any information that directly or indirectly identifies a natural person, that is treated by Touchdown in its capacity as Data Controller.
Data controller
Refers to Touchdown. The person responsible for the data as the ‘data controller’, is anyone who determines the purposes and means of the processing of the personal data.
Data processor
The ‘data processor’ is a subcontractor processing the data on behalf of a data controller and acting under their instructions. The data processor must be in a position to provide sufficient technical and organizational guarantees to ensure the protection of personal data.
Processing
Processing is any transaction (or set of transactions) involving personal data, regardless of the processing method applied. In particular, this includes the collection, recording, organization, preservation, adaptation or modification, extraction, consultation, use, communication by transmission, broadcast or any other form of provision, reconciliation or interconnection, and the locking, erasure or destruction of data.
The Data controller is:
Touchdown, 1 Rue des Champs, 59290 WASQUEHAL, FRANCE, RCS Lille Métropole 892 481 359.
The collection and processing of Personal Data by Touchdown is governed by the French Law “Informatique et Libertés” and by Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 (GDPR) on the protection of individuals with regard to the processing of personal data and on the free circulation of such data.
All Personal Data about you is collected directly from You.
The legal grounds for the collection of your Personal Data are:
– The execution of our contractual relations. The non-provision of these would result in impossibility or difficulty of carrying out the Services;
– Our legitimate interest in ensuring the best possible quality of service;
– When necessary, your consent is requested. This consent can be withdrawn at any time and easily.
– To comply with a legal obligation.
We are required to process your Personal Data for the following purposes:
– the creation of your customer account;
– the management of your orders and the payment;
– the management of your subscriptions and services;
– monitoring of the customer/business relationship such as satisfaction surveys, claims management and technical support;
– evaluate and improve the quality of our products, services and websites including the development of sales statistics ;
– management of technical direct marketing operations (which includes technical operations such as standardization, enrichment and deduplication);
– carry out operations relating to direct marketing;
– Send You newsletters, informative messages and promotional offers by email or SMS, to keep You informed of the news;
– the organization of contests;
– the management of the exercise of your rights with regard to the rules on the
Your privacy matters to us. We use cookies to improve your user experience on our website by analysing statistics on collected data.