To access all your replies:

• Go to Replies in the Touchdown menu
• The list of replies shows the following information fro each reply:
  • The email address of the contact replying
  • The email address the contact replies to
  • The subject of the email contact replies to
  • Type of reply classified as MANUAL or AUTOMATIC
    • Manual reply – manual response to an email written by the recipient that informs about an interest or uninterest, an opportunity to convert the lead, etc. 
    • Automatic reply – an automatic response to an email that your recipient programmed to be sent in case of absence informing you who to contact
  • Contact/Lead/Account/custom entity
  • Reply time and date
• To view the reply, double-click on the reply