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Create SMS send

Sending SMS with Touchdown is possible using automation.

You can either send an individual SMS or send an SMS as a part of an automation scenario, to get started:

  • Go to Scenario in the Touchdown menu
  • Click + New to create a new automation scenario
  • Enter the name of the scenario in the obligatory name field
  • Select one of the automation templates
  • Click Add an entry point 
  • Select your entry point – for more information about automation entry points, view this article
  • Add another step by clicking a plus sign and select Execute an action > Send SMS


You are now in an environment for SMS creation, to create your SMS, follow the steps below:

  • Select the sender name by clicking the number on the top of the phone screen
  • You may personalise the SMS with tags by clicking on (e.g. Hi ((first name)),…)
  • Click Please fill in your message to add your content (in the blue area)
  • Verify the number of characters that is indicated in the top right
  • You may add a link by clicking on to track the clicks or simply paste the link in the body of the message if you don’t need to track the clicks
  • You may add one or multiple blacklists by clicking No blacklist selected if you want to manage the unsubscribed
  • Verify the Default country code or select a country code by clicking on the country
  • Click on the dashes to type a phone number you want to receive the SMS test
  • Click Send to 1 phone number
  • When you are done, click OK
SMS send
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